There is a 10% restocking fee on merchandise returned/exchanged for any reason other than a product defect or damage.

For all returns, customers will be responsible for both inbound and outbound shipping charges. This means that any charges to ship the product(s) to the customer and likewise any charges to ship the product(s) back to us will be deducted from the total refund amount. This specific policy is not negotiable.

 

Please inspect your package immediately upon receipt for shipping damages. You must notify us within three (3) days of receipt of any shipping damages. We cannot take responsibility for shipping damages beyond this point. You must call us for a Return Authorization number by calling our Customer Service at (704) 786-9620. Please make sure you write this number on the outside of the box when you send it back to us. Returns without an RA# will be refused.

Returns/Exchanges will not be accepted after 30 days from when you receive your shipment.

ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING AS SHIPPED BY BUYGASGRILLS.COM/D.R.E. Enterprises, Inc. ANY ITEMS RETURNED IN PACKAGING OTHER THAN THE ORIGINAL PACKAGING WILL BE REFUSED. THE PRODUCT MUST BE SHRINK WRAPPED SO NO DAMAGE CAN BE DONE TO THE PRODUCT FROM ANY FORKLIFT TRANSIT. DO NOT STACK HEAVY CARTONS ON TOP OF OTHER CARTONS.

We cannot accept returns for items damaged in transit where that damage is not reported to us within 3 days of a customer accepting that shipment. Damages must be reported immediately.

If you have any further questions regarding shipping or returns, please call us at (704) 786-9620.

Again, please contact customer service for more information on returning an item.

Thank you!