Product Inspections:
We hope that your order arrives safely and that you are satisfied with your purchase. However, please remember that when the order arrives it is your responsibility to ensure that the product has not been damaged during shipping.

Please follow the guidelines below for inspection of your package(s):
  • For items shipped via freight carrier: Inspect the box for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. IF THERE IS ANY VISIBLE DAMAGE, PLEASE REFUSE THE SHIPMENT. When you sign the delivery ticket and do not note any damage, the merchandise becomes your property.
  • For items shipped via FedEx, UPS: If there is any damage, visible or not, you have 3 days to contact us to report the damage. If you do not contact us within 3 days, the merchandise becomes your property.
  • Again, please take the time to inspect your delivery and if there is any damage be sure to note it on the delivery ticket. If the damage is severe enough to render the product inoperable or unusable, please refuse the shipment and contact us immediately at (704) 786-9620.
  • Items shipping to Hawaii, Alaska and/or Canada are potentially subject to additional surcharges as well as additional freight charges which may not be visible during checkout. For any questions about this policy or to obtain an exact shipping quote, please email us at
Expedited Orders and Rush Delivery:
If you would like to expedite your order and rush deliver a product, please call our Sales Department to inquire about product lead time and availability. If an item is in stock, it will usually ship within 3-4 business days from the date of purchase. If it is not in stock, we may be able to have it shipped directly to you from the relevant manufacturing facility as soon as it becomes available, or we can arrange to have it delivered to you as soon as we receive it. Again, please call us at (704) 786-9620 for more information.

Return to Help Desk